Privacy policy

Brainseed is committed to providing quality services to all clients. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.

Contact us:

For privacy inquiries contact us at info@brainseed.com.au or 0414 171 455

Information we collect

We collect personal information necessary to provide occupational therapy services:

Name, address, contact details
Health and disability information
NDIS participant numbers and funding details
Assessment results and therapy notes
Medicare and private health insurance information

How we collect information

Referral and assessment forms
During therapy sessions and assessments
Email and phone communications
Payment processing

How we use your information to

Provide occupational therapy services
Process payments and Medicare/insurance claims
Communicate about appointments and services
Meet legal and professional obligations
Improve our services

Information storage & security

We store records digitally using secure, password-protected systems. Physical documents are securely disposed of after digital storage. Access is limited to:

Your treating occupational therapist
Administrative staff (contact details and appointments only)

Third-party services

We use trusted services to undertake our business:

Stripe (payment processing)
Xero (accounting)
Microsoft 365 and Zoom (communication)
Mailchimp (service updates for existing clients)
Claude AI (report writing structuring and assistance - personal identifying information is never entered into Claude AI)

Sharing your information

We only share your information:

With your verbal or written consent
To other healthcare providers involved in your care (with consent)
To NDIS when submitting reports (with consent)
When required by law

Your rights

You can:

Access your personal information
Correct inaccurate information
Request restrictions on use
Lodge a privacy complaint

Data retention

We retain health records for:

Adults: 7 years from last service
Children: Until age 25
As required by law

Privacy laws

We comply with:

Australian Privacy Principles (APP)
NSW Health Records and Information Privacy Act 2002
NDIS Quality and Safeguards Commission requirements

Changes to this policy

We may update this policy in the future and will notify you of significant changes.

Complaints

You can also contact:

Office of the Australian Information Commissioner: 1300 363 992
NSW Privacy Commissioner: 1800 472 679

BrainSeed

Brainseed specialises in all-ages, mobile occupational therapy for autism and mental health, operating in Sydney's Inner West. Make a referral today.

Brainseed specialises in all-ages, mobile occupational therapy for autism and mental health in Sydney's Inner West.

Make a Referral