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Privacy policy

Privacy and Confidentiality at Brain Seed

Brain Seed is committed to safeguarding the privacy and confidentiality of our clients' personal and medical information. Our policy outlines the measures we take to protect your data, adhering to the highest standards of privacy laws. This page will detail how we collect, use, store, and disclose your information, ensuring transparency in every step. Your trust is paramount to us, and we take our responsibility to protect your information seriously. Our Privacy Policy is designed to give you peace of mind while you benefit from our occupational therapy services.


At Brain Seed, we are deeply committed to protecting and respecting the privacy of our clients. Our practices adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), ensuring that we handle your personal and health information in compliance with national standards and New South Wales laws. This policy provides a clear framework for how we manage your information from collection to disposal.

Collection of Personal Information

To offer personalised and effective occupational therapy services, we collect necessary information, including:

  • Personal details like name, contact information, and date of birth.

  • Health-related data, crucial for your therapy, including medical history, developmental milestones, and specific needs.

  • Details about guardians or caregivers, if applicable.

Purpose of Information Collection

The sole purpose of collecting personal information is to provide tailored occupational therapy services. We maintain client files as per legal requirements, keeping adult records for at least seven years and children's records until they turn 25, following which they are securely destroyed.

Use and Disclosure of Information

Client information is used for therapy planning, documentation, and billing. We may use de-identified data for quality improvement purposes. Information is disclosed only when legally required or with your explicit consent.

Confidentiality and Security

Your confidentiality is our priority. We store your data in Splose, a secure practice management system with robust encryption and security measures. Splose may be integrated with third party billing and communication apps in order to improve services. Access to your information is strictly controlled and is only shared under specific, legally mandated circumstances, such as risk of harm or subpoena.

Client Consent

By engaging with our services, you consent to the collection and use of your information as outlined in our policy. You may withdraw your consent at any time with written notice to our practice.

Access and Correction

You are entitled to access your personal information and request corrections if needed. We respond promptly to such requests, ensuring your records are accurate and up-to-date.

Online Data Management

We use Splose for efficient online booking and data management, focusing our time and resources on therapy. For detailed information on Splose’s data protection, visit

Complaints and Concerns

Should you have any concerns regarding how we manage your information, please contact our Director, Jonathon Potter. Formal complaints can be directed to the Office of the Australian Information Commissioner.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The most current version will always be available to our clients.

Contact Us

For inquiries regarding our privacy policy or your personal information, please reach out to us here.

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